This brings the mesage to your followers and introduces them to someone they may wish to follow. It’s an act of support and friendship that creates relationship all around, and serves as a form of currency in the network.

The new marketing haiku, “You RT me and I’ll RT you” came from Bryan Vartabedian, M.D. @Doctor_V who I recently met at the Digital Pharma West conference in San Francisco.

@Doctor_V - Bryan Vartabedian, M.D. speaking at Digital Pharma West

He was on a panel discussing ways that pharmaceutical companies can reach doctors now that golf junkets are out and drug reps have a hard time getting face time. Bryan gave a more intelligent sounding answer while on stage. But his private conversation RT quote was more profound and representative of the shift that’s going on in marketing. (You can read more profound thoughts on his 33 Charts blog.)

The drug companies can look to Twitter to find some of their marketing answers. They can move to creating a relationship, where there is an exchange with their audience instead of selling.

The traditional one way marketing message doesn’t work well on Twitter. Beverly Macy, the co-author of the upcoming book “The Power of Real-Time Marketing” @PowerRTM likes “the 80/20 rule of Twitter – give 80 percent of the time + ‘get’ or talk about yourself 20 percent of the time”.

TweetDeck is the new black bag for @Doctor_V

This could mean a paradigm shift from moving product to focusing on helping the patient become healthier. From selling to the doctor to helping them do their job.

We heard great examples at the conference of companies creating patient support communities. Could we see a similar support to doctors that would offer practice management tips, assistance in moving to electronic medical records, or working to connect attendees at dinner meeting talks to expand referral networks?

What would be other examples of RT a customer that would work to reach physicians? What else can we learn about marketing from Twitter?

Mark Harmel

harmelphoto.com

@MarkHarmel

A racing gurney and looks of concern make me happy

I’ve been fortunate to have done most of my healthcare photography at major medical institutions. Mostly at University of California, Los Angeles and recently at Cedars-Sinai Medical Center. These are major trauma and research centers. The places you want to go when you have a major health issue like a heart attack.

An EKG and exam in the emergency room

This series was shot to illustrate an integrated team approach to handling a heart attack from the arrival and evaluation in the ER and the examination and potential intervention in the angiogram suite.

Opening a blocked blood vessel in the angiogram suite

Even though this case was a simulated heart attack I always enjoy the challenge of making the cases look realistic. They need to pass “the hallway test” of colleagues who will see the photos when this “Report to the Community 2010″ is printed.

As fun as it is for me to shoot these emergent situations. An often overlooked part of healthcare is preventing problems in the first place. This could be teaching healthy eating practices in an elementary school.

Eating fruit and yogurt at a nutrition lesson

Or having a trusted relationship with your primary care doctor.

Personal interaction builds a bond of trust between patient and doctor

In real life, patient areas don’t have that refined TV look that you find on “House“, nor are research labs as stylish as they are on “Bones” and the “CSI” shows.

The first challenge is always to understand what’s going on in the lab and determine how to communicate that unique story. In this case the researcher is doing an advanced DNA screening of an individual patient to calculate the respond to an expensive chemotherapy medication. This is an early stage of personalized medicine.

DNA screening to match effective treatment for a chemotherapy drug

Having cancer is about more than how your DNA reacts to treatment, it’s also about how you deal with the emotional aspect of the disease.

A cancer survivor volunteers to hear patient's concerns

Prevention, bonding, research and emotional health are important part of care. I love showing it all.

But that still doesn’t beat sending a trauma team racing down the hall.

Trauma team racing down a hallway

All these photos were taken for Cedars-Sinai Medical Center and were published in their “Report to the Community 2010″.  I’ll update the post when an on-line version is posted.

Mark Harmel

harmelphoto.com

@MarkHarmel

A real version of the SpaceX rocket pictured below successfully launched today (9/29/2008) from the Kwajalein Atol – which you all know is 2,500 southwest of Hawaii.

Elon Musk with a model of his SpaceX Rocket

There was liquid fuel in the rocket and the project was powered by space, electric sports car and solar power entrepreneur Elon Musk. I took his photo is the El Segundo headquarters for the Wharton Business School alumni magazine back in 2004 when we were all still using color gels in our science photos.

Would you bet your (or our) money on his rocket?

Mark Harmel

harmelphoto.com

@MarkHarmel

The battle for your attention has begun. It’s Superbowl ad season, and only one ad has caught my attention so far. It has a talking flower and more importantly the voice of Don Rickles.

Watch the behind the scenes video teaser that has too many flowers and not enough of Don. But it’s worth look for the quips from Don anyway.

Behind the scenes video

A nice touch is the playing of Don’s bull fight theme

Like many, I grew up knowing Don as wacky characters in the Annette & Frankie beach movies and his appearances on the Tonight Show. He fell off my radar until a couple of years ago when he became a patient of my wife and agreed to be involved in her Conquering Diabetes book.

"Diabetes can be controlled, provided you don't pass out every-time you prick your finger."

This gave me the opportunity to meet him in person and visit his house for a portrait session. After his initial joke where he asked the guard at the gate to turn me away, I discovered the secret to how he gets away with all of his insults. Deep down he’s a warm and loving guy.

When he’s not voicing a flower or Mr. Potato Head, Don still actively performs on stage where he is aggressively engages with his audience. (He’s in Vegas on Feb. 20 & 21st). What’s fascinating is how much he can get away with while bringing up the hot button issues of race and religion. He can insult people and make both the audience and the individual laugh. Balancing on that fine line of insult and compassion is what I think is his real talent.

It’s still a treat to pick up the home office phone and unexpectedly have Don on the other end of the line. He’s not always joking, but he is always kind. I honor my collection of memorabilia from his 80th birthday party and I look forward to Don and Barbara’s 45th wedding anniversary in a couple of weeks.

Memorabilia from Don Rickles' 80th birthday party

I hope that Teleflora will be sending plenty of flowers to their anniversary party. And with Valentine’s Day coming up: Get up order some flowers you Hockey Puck! Keep Don famous so that he can keep us laughing for another 80 years.

Mark Harmel

harmelphoto.com

@MarkHarmel

Delivery driver at one of the first FedEx Office locations

After landing the job it was so convenient to have one of the first locations converted down the street from me in Manhattan Beach. This made it easy to check the construction progress and to send back update snapshots to the art director back in Minnesota. I could also combine early morning airport runs to LAX with my morning coffee to precisely plot the timing and effect of the sunrise.

The client remembered me from a shoot I did for her way back in the film days, but we had never met. One month earlier, I did get to meet with the producer, who ventured out early to check out the progress of the transition. This helped to build rapport when I met the rest of the production team the day before the shoot.

Scouting confirmed that there would be great Northern light mid-day

I knew that we had a busy shoot day planned and proposed doing a quick walk-though of the long shot list. This was designed to get a feel for the style of photo that the art director wanted and to get the simple blocking down. This way we could have a starting point that I could refine and light the next day. We used the basic back of the camera digital preview method. I would do option A, B and C and the art director would pick one, or suggest something else. I saved the favorites and printed out a reference contact sheet for the team.

I originally thought of these as simple starting sketches that would be improved the next day, but they created more of an expectation then I planned. Many times I ended up copying the scouting shot from the previous day. Perhaps it’s a sign to trust my first instincts more when I’m free from the technical constraints of lighting and worrying about the background.

The store was open for business the day of the shoot

We had cast models and had our crew of stylists, make-up artists and photo assistants moving around lights – but we were shooting this big production in a working store. If a customer had a lifetime of photos to copy (which happened) at the duplicating machine we changed our shot or location instead of asking her to move. Some of the employees were also available to serve as models and we often used them as they served their customers.

Our footprint needed to be small

With the shop open for business we needed to have a light footprint. Instead of overpowering the store with strobes, I opted for using continuous light sources that I blended with the existing lights. We even had one of our packs on battery power to remove the risk of tripping on a power cord.

The clients were very happy with the results and the photos seeded a new photo library. Keep an eye out for these shots. They will be making their way into the FedEx Office print and web marketing materials. I know that I will never see my local FedEx Office shop in the same way ever again.

Mark Harmel

harmelphoto.com

@MarkHarmel